Privacy Policy

Privacy Policy

At Champtutors, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, contact us, request tuition services, or register as a tutor.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Introduction

This Privacy Policy explains how Champtutors ("we", "our", or "us") collects, uses, and protects your personal data.

"User" or "You" refers to anyone using our website or services.

"Tutor" refers to individuals who register, apply, or provide tutoring services through Champtutors.

"Client" or "Student" refers to individuals, parents, guardians, or organisations requesting or receiving tuition services.

If you do not agree with this Privacy Policy, please do not use our website or services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Submit a tuition enquiry.
• Request a tutor.
• Register or apply as a tutor.
• Contact us by phone, email, WhatsApp, or other communication channels.
• Create or manage an account, where applicable.
• Make a payment or purchase a service.

• Communicate with our team or tutors.

   

The information we collect may include your name, email address, telephone number, address or general location, educational requirements, tutor qualifications, teaching experience, and other information necessary to provide our services.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically.

This may include:

• IP address.
• Browser type and device information.
• Pages visited.
• Date and time of visits.
• Website interactions.
• Referring website or source.

• Cookies and similar technologies.

   

This information helps us understand how visitors use our website and improve our services and user experience.

4. Client and Student Information

When you request tuition services, we may collect information necessary to understand your requirements and match you with a suitable tutor.

This may include:

• Student's name and age.
• Educational level.
• Subjects required.
• Tuition requirements.
• Preferred tuition location.
• Postal code or general address information.
• Preferred days and times.

• Contact details.

   

We only use this information for legitimate business and educational purposes, including arranging and managing tuition services.

5. Tutor Information

If you register or apply as a tutor, we may collect information such as:

• Name.
• Contact details.
• Age.
• Photograph, where applicable.
• Gender, where relevant.
• Academic qualifications.
• Educational background.
• Teaching experience.
• Subjects and levels you can teach.
• Availability.
• Preferred teaching locations.

• Other information relevant to your tutor application.

   

Some tutor profile information may be used for tutor matching, recruitment, marketing, or display on our website or social media.

Sensitive information such as private contact details, banking information, identification documents, or other confidential information will not be publicly displayed unless required or authorised.

6. How We Use Your Information

We may use your personal information to:

• Provide and manage tuition and tutoring services.
• Match students with suitable tutors.
• Process tutor applications.
• Communicate with clients, students, tutors, and other users.
• Arrange tuition sessions and bookings.
• Process payments and related transactions.
• Respond to enquiries and requests.
• Improve our website and services.
• Prevent fraud, misuse, or unauthorised activity.
• Maintain records for business and operational purposes.
• Comply with applicable laws and legal requirements.

• Send service updates and, where permitted, marketing communications.

   

You may opt out of marketing communications at any time.

7. Sharing of Personal Information

We may share relevant personal information where necessary to provide our services.

For example, when a tuition arrangement is confirmed, we may share appropriate contact or tuition-related information between the client and tutor so that the tuition service can be arranged.

We may also share information with trusted third-party service providers that help us operate our business, such as:

• Payment processors.
• Website and hosting providers.
• Communication and messaging providers.
• IT and technical service providers.
• Scheduling or booking service providers.
• Professional advisers.

• Government authorities or law enforcement agencies where required by law.

   

We do not sell your personal information to third parties for unrelated purposes.

8. Tutor and Client Communication

To facilitate tuition arrangements, Champtutors may provide relevant information between tutors and clients.

This may include contact details, tuition requirements, location information, scheduling details, or other information necessary to arrange the tuition service.

Both tutors and clients are expected to use such information responsibly and only for legitimate purposes.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyse website traffic, remember preferences, and provide a better user experience.

Cookies may also be used by third-party services integrated into our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

10. Data Storage and Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

11. Data Security

We take reasonable technical, administrative, and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.

While we take reasonable steps to protect your information, we cannot guarantee absolute security.

12. Overseas Data Transfers

Our website, hosting providers, payment providers, or other service providers may operate from locations outside Singapore.

As a result, your personal information may be transferred to, stored in, or processed in other countries where privacy laws may differ from those in Singapore.

Where required, we will take reasonable steps to ensure that personal information is handled in accordance with applicable data protection requirements.

13. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

Champtutors is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

14. Your Privacy Rights

Subject to applicable laws, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where legally permitted.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing communications.

• Ask questions about how your personal information is collected or used.

   

Requests relating to personal information should be submitted using our contact details below.

15. Children's Information

Our services may involve students who are under the age of 18.

Where appropriate, personal information relating to minors should be provided by or with the involvement of a parent or legal guardian.

We encourage parents and guardians to be involved in the use of our services by children and to contact us if they have any concerns about the handling of a child's personal information.

16. Marketing Communications

We may use your contact information to send you information about our services, tuition opportunities, tutor opportunities, promotions, or other relevant updates where permitted by applicable law.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

17. Changes to This Privacy Policy

Champtutors may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated Privacy Policy will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically to stay informed about how we protect your information.