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Welcome to Champtutors. These Terms & Conditions govern your use of our website, tuition services, tutor services, courses, and any other services provided through our platform. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
Champtutors provides educational and tuition-related services to students, parents, and learners. Our services may include:
Tutor matching and tutor-related services
We may update, modify, add, or remove services from time to time.
Students and, where applicable, their parents or legal guardians are responsible for providing accurate information when registering for or requesting our services.
You agree to:
Notify us as soon as possible if you are unable to attend a scheduled session.
Parents or guardians are responsible for supervising minors where appropriate, particularly during online tuition sessions.
Tutors listed or introduced through our platform may provide tuition independently or as part of our educational services.
Tutors are expected to:
Avoid inappropriate communication or behaviour with students.
Although we may review or verify tutor information where appropriate, we cannot guarantee that every tutor will be suitable for every student's individual requirements.
Where our platform helps students or parents find a suitable tutor, any tutor recommendation or matching is based on information and requirements provided to us. We do not guarantee that a particular tutor will produce a specific academic result or that the tutor will be suitable for every student's individual learning style. Students and parents should communicate their requirements clearly before commencing tuition.
The applicable fees for tuition, courses, or other services will be communicated before or during the booking process. Unless otherwise stated:
Prices may be changed from time to time, but changes will not normally affect services that have already been paid for.
You are responsible for providing accurate payment information.
Tuition sessions are subject to availability. A booking may be considered confirmed only after the required booking process has been completed and, where applicable, payment has been received. Session times may be changed by mutual agreement between the student/parent and tutor or by our team where necessary.
If you need to cancel or reschedule a tuition session, you should provide reasonable notice. Our cancellation, rescheduling, and refund terms may vary depending on the service or course purchased. Where a session is cancelled with insufficient notice, the session may remain chargeable. If a tutor cancels a confirmed session, we may offer a replacement session, alternative tutor, rescheduling, or another appropriate solution.
Refund eligibility depends on the type of service purchased and the applicable cancellation terms. Unless otherwise stated, refunds are not automatically available for:
Digital or educational materials that have already been accessed, where applicable.
Any refund request should be submitted through our official contact channels.
Courses, notes, worksheets, videos, documents, study materials, and other educational content provided through our website are intended for personal educational use. You must not:
All website content, including text, graphics, logos, images, videos, course materials, designs, software, and other content provided by [Website Name], is owned by or licensed to us unless otherwise stated. You may use the content only for its intended educational purpose. No intellectual property rights are transferred to you by using our website or purchasing our services.
You must not use our website or services to:
Interfere with the operation or security of our website.
We reserve the right to restrict or terminate access where we believe these Terms have been breached.
Students, parents, and tutors may communicate regarding tuition arrangements. Where communication takes place outside our platform, both parties remain responsible for maintaining appropriate and professional conduct. For the protection of students and tutors, we recommend keeping tuition-related communication and arrangements within approved communication channels wherever possible.
Our tuition services are designed to provide educational support and guidance. However, we do not guarantee specific grades, examination results, admission outcomes, or other academic achievements. Academic performance depends on various factors, including the student's attendance, effort, preparation, ability, and other circumstances.
We take student safety seriously. Any behaviour that is inappropriate, abusive, threatening, discriminatory, or otherwise concerning may be investigated and may result in suspension or termination of access to our services. Parents or guardians should contact us promptly if they have any concerns regarding a tutor, student, session, or communication.
We may collect and process personal information when you use our website or services. This may include information required for registration, bookings, payments, communication, and providing educational services. Your personal information will be handled in accordance with our Privacy Policy.
Our website may use third-party services such as payment providers, communication platforms, scheduling systems, analytics services, or other external services. We are not responsible for the availability, functionality, policies, or practices of third-party services. Your use of third-party services may also be subject to their own terms and conditions.
We aim to keep our website and services available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free. We may temporarily suspend access for maintenance, updates, security reasons, or circumstances outside our reasonable control.
To the extent permitted by applicable law, [Website Name] will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or services. We are not responsible for losses resulting from:
Unauthorised actions of third parties.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by law.
We may suspend or terminate your access to our website or services if:
Your continued use creates a risk to other users, tutors, staff, or our services.
Termination does not affect rights or obligations that arose before termination.
We may update these Terms & Conditions from time to time. Any updated version will be published on this page with the revised "Last Updated" date. Your continued use of our website after changes are published means that you accept the updated Terms & Conditions.